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Shin Osaka station guide. How to change Shinkansen, Haruka, Thunderbird and local train access to Osaka, Umeda and Namba

Conventional lines platform (front), Shinkansen terminal (back) (C) Outside view of the Shin Osaka station/Ariake

Shin-Osaka station is the place where you change to/from Shinkansen. If you travel in Osaka, you may use this station at least once. All Shikansen trains stop at this station and many limited express trains on conventional lines stop or depart from this station, Shin-Osaka.

In this post, I would like to show you some images and explain about this station. You will get the information about transfer among trains.



First of all, please see Shin-Osakai station map on JR Central website.

Shin-Osaka station is composed of four levels, Shinkansen tracks on 4th floor, fare gate and concourse on 3rd floor and conventional line’s tracks on ground floor. On 2nd floor, there are some shops and restaurants. But as long as you transfer the trains in this station, you don’t see 2nd floor.

Shin-Osaka station is one station and three minutes away from Osaka station (Umeda area). But atmosphere in Shin-Osaka is totally different from Osaka station, Umeda area. Three is no huge shopping complex around Shin-Osaka station. Don’t expect shopping and food experience around Shin-Osaka station. But mostly hotel rate is cheaper than Umeda area. It takes only 3 minutes by train. If you really care about accommodation cost, Shin-Osaka may be suitable for you.

Ticket gate/Exit

Shinkansen ticket window is located beside Shinkansen ticket gate. If you use non reserved seat by Japan Rail Pass, you don’t need anything. But if you want to book reserved seat in last minutes, you can do it here. (C) JR Shin-Osaka Station / Hyougushi

There are three ticket gates, East, South and Central on 3rd floor.

If you want to exit from conventional line’s platform, you can use East exit only. Other two exit, South and Central are located in Shinkansen concourse. You cannot access to these two exits without Shinkansen ticket. If you use Japan Rail Pass, you can go through Shinkansen concourse without any extra charge. You don’t need to exchange any Shinkansen ticket. All you have to do is showing your Japan Rail Pass at Shinkansen

There is Shinkansen ticket gate in the concourse. When you transfer to/from Shinkansen, you need to go through this gate. You must have Shinkasen ticket, Japan Rail Pass, JR West Sanyo Area Pass, JR West Sanyo-Shikoku-Kyushu Pass or JR West Kansai WIDE Area Pass to access to Shinkansen platform/concourse. JR West Kansai Area Pass do NOT cover Shinaksen trains.

Tracks and platforms

There are 8 tracks / 4 platforms for conventional lines on ground floor and 7 tracks / 4 platforms for Shinkansen on 4th floor. There are no track #1-10 in Shin-Osaka station.

Shinkansen on 4th floor

There are seven tracks, #20-#26.

Track# Name of line Destination
20-22 Sanyo Shinkansen Okayama, Hiroshima, Hakata
Kyushu Shinkansen Hiroshima, Hakata, Kumamoto, Kagoshima-Chuo
23-26 Tokaido Shinkansen Kyoto, Nagoya, Tokyo

#20 track is mostly used for the train depart from Shin-Osaka. Trains from Tokyo that go to Okayama, Hiroshima and Hakata directly (Nozomi and Hikari) depart/arrive at track #21 and #22.

Conventional lines on Ground floor

Conventional lines platforms from track #12 (C) JP Rail

You can get on Local commute train, Rapid service and limited express trains on conventional lines at track #11-18.

Track# Name of line Destination
11 Limited Express Haruka Direct train to Kansai airport via Tennoji. This train does not stop at Osaka station. Trains from Kansai airport stop at this platform too.
Limited Express Kuroshio Direct train to Shirahama, Shingu, Kii-Katsuura via Tennoji. This train does not stop at Osaka station. Trains from Shirahama, Shingu or Kii-Katsuura stop at this platform too.
12 Twilight Express Sapporo
Limited Express Thunderbird Fukui, Kanazawa, Toyama, Wakura-Onsen
Limited Express Wide View Hida Gero, Takayama (one round trip from Osaka a day)
Limited Express Wide View Shinano Matsumoto, Nagano (one round trip from Osaka a day)
■Kyoto line Special Rapid / Rapid train to Shin-Osaka, Takatsuki, Kyoto use this platform during peak hour.
13 ■Kyoto line Special Rapid / Rapid train to Shin-Osaka, Takatsuki, Kyoto
14 ■Kyoto line Local train to Shin-Osaka, Takatsuki, Kyoto
15 ■Takarazuka line, Fukuchiyama line Takarazuka, Shin-Sanda, Sasayamaguchi
■Kobe line Local train to Sannomiya, Kobe, Himeji
16 ■Kobe line Special Rapid /Rapid train to Sannomiya, Kobe, Himeji
17 ■Kobe line Special Rapid / Rapid train to Sannomiya, Kobe, Himeji use this platform during peak hour.
Limited Express Kounotori, Super Hakuto Fukuchiyama, Kinosaki-Onsen, Tottori
18 Limited Express Kounotori, Super Hakuto Fukuchiyama, Kinosaki-Onsen, Tottori, Other limited express trains to Osaka

So if you go to/from Osaka, you usually use track #13-16. If you go to Kansai airport or Nanki area, like Shirahama, Shingu, go to track #11.

Access to/from Osaka station. How many minutes is enough to transfer

It is very easy to find the platforms for Haruka, Kuroshio and Thunderbird. (C) JP Rail

If you access to/from Osaka station (Umeda area), you can take any trains on conventional lines, limited express, special rapid, rapid or local. All trains stop at Shin-Osaka and takes only 3 minutes. If you use Japan Rail Pass, technically you can take limited express for even three minutes transfer without any extra charge. But special rapid, rapid or local trains are more convenient because it is more frequent and many more passenger’s door save your time to get off the trains. Anyway it is just three minutes transfer. It is not a big issue.

In regards to transfer, minimum transfer time is 10 minutes according to JR West. I totally agree with it. But if you will plan to purchase Shinkansen ticket at Shinkansen transfer gate, you may spend another 10 minutes. If you really worry to miss the train, expect to spend another 5 minutes, total 15 minutes. It is enough.

Access to/from Namba station by Osaka Subway Midousuji line

If you go to another downtown core, Namba, Osaka Subway Midousuji line is the best way to get there. You can access to Namba by JR lines. But it is a detour and JR Namba station is not located at the center of Namba area. Midousuji line Shin-Osaka station is located at 2nd level. Shinkansen Central ticket gate is the closest to subway station.

If you transfer to subway from Shinkansen train, minimum transfer time is 10 minutes. But if you tranfer from conventional line trains, you might spend another 5 minutes to transfer. The fare is 270 yen. You can take JR train to Osaka and transfer to subway at Umeda station. But you can save only 40 yen. Shin-Osaka is much easier and faster to transfer.

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43 Comments to “Shin Osaka station guide. How to change Shinkansen, Haruka, Thunderbird and local train access to Osaka, Umeda and Namba”

  1. Joyce says:

    I Will be travelling to Osaka for few days in Dec. After that I want to go to Tokyo with Shinkansen. I Will stay in Hilton Hotel Osaka. What is the best way to go to the shinkansen station/shin Osaka from my hotel order tahan by taxi? Any bus transfer from hotel to shin Osaka? Imam travelling with kids with suit cases.

    Many Tuhanku

  2. Agnes says:

    Hi Takeshi,

    I am planning to buy the 4 days Sanyo JR pass. Could you advise is it better to buy the pass in advance and exchange or it better to buy in Japan which could be cheaper due to exchange rate. And if I buy in Japan, could I buy from the JR west counter at shin osaka station and what their opening hours as I can’t find on their website.


  3. Mark Taguinod says:

    Hi Takeshi/JP Rail,

    On October 24, I will be arriving from Takayama at Shin Osaka Station at 22:06. I am staying at Toyoko Inn Osaka Senba Higashi which is a 5 minutes walk from the No.8 exit of Tani-machi Yon-chome Station on the Chuo and Tani-machi Subway Lines or a 5 minutes walk from the No.3 exit of Sakaisuji Honmachi Station on the Chuo and Sakaisuji Lines.

    Can you guide me which will be the most direct and fastest (less walking if possible) way to go toToyoko Inn Osaka Senba Higashi.

    Arigato Gozaimasu!

  4. Glenda Sy says:

    Hi .I will be staying at cross hotel Osaka.how will I go to hotel Osaka granvia at umeda?

  5. Lance says:

    Thanks for the guide, I have a question about transferring between two shinkansen. On my next trip I’m making a dash straight from Narita to Hiroshima and will have to transfer at Shin-Osaka (per hyperdia’s suggestions). Though it shows only giving me about 5 minutes to transfer.

    When I land in Narita I’ll be exchanging my JR Rail Pass (and from prior experience, I’ll be able to pre-reserve all of the tickets for the exchanges before I leave the airport). The tickets will most likely be reserved green car tickets.

    Do I have to leave the ticket area and re-enter or do I just move between platforms? Does 5 minutes sound like enough time to transfer? I would assume that hyperdia wouldn’t have suggested the exchange if it thought it wasn’t enough time, but better to be safe than sorry.

    • Hi Lance,

      Usually 5 minutes is okay to transfer because you just need to change the platform. The trains might arrive and depart at same platform.


      Takeshi / JP Rail

  6. Janice says:

    Dear Takeshi san, just want to share my experience about Shin Osaka station.

    Shinkansen transfers are easy in this station and there are escalators/elevators. To be safe twenty minutes w suitcase luggage for platform inter change.

    To reach Osaka avoid using JR Loop train. First it’s a walk, then there is a need to transfer before you get on correct connection to get to city centre, in my case, Namba.
    Your suggestion to use Midosuji subway directly from Shin Osaka station is best choice.

    To return to Kansai airport, Tennoji station is nearest to get on Haruka express. But Tennoji station is old and elevator access is a long walk from entrance gates.


    • Hi Janice san,

      Thanks again for sharing your experience.
      Especially I haven’t got off Tennoji station for a long time. The info you gave me is very detailed.


      Takeshi / JP Rail

  7. Nancy says:

    Hi Takeshi.

    We are booked at Hotel Granvia Osaka in Umeda. What train ride will we take from Umeda going to Shin-osaka. Also, we plan to take the Nozomo train going to Tokyo. Would you know what floor is the Nozomo office and at what platform does the train go?

    Many thanks.


    • Hi Nancy,

      Take one of those trains, Local, Rapid or Special Rapid from JR Osaka station to Shin-Osaka. It’s just one station away.
      At Shin-Osaka, go upstairs and go through Shinkansen transfer gate. Nozomi to Tokyo will be one of the tracks, from #23 to #26. There are lots of signage. You can’t miss it.

      And also you can purchase the ticket for Nozomi at Osaka station. You will get one base fare ticket from Osaka to Tokyo via Shin-Osaka and Shinkansen ticket. All you have to do at Shin-Osaka is just go through Shinkansen transfer gate and find the track/platform.


      Takeshi / JP Rail

  8. Janice says:

    Dear Takeshi san

    I have read your comments and checked the links for the station map. We will be traveling from Hiroshima to Osaka and when i looked at the station layout, im a bit confused. We need to take a train to Namba as our hotel is located there. Can you pls help to clarify:

    1. Train arrival from Hiroshima is at platform 25. According to your table, the shinkansen platform will be at level 3?

    2. we have baggage. is there elevator access from platform 25 to 2nd level where Midousuji station is located? The station layout shows the elevator access, but im not sure whether it is only for level 4.

    3. i read information that easiest access to Midousuji station is via central gate exit. is that gate exit at level 3?

    4. the hotel information showed that Yotsubasshi subway access is nearest but i have decided to take Midousuji subway even though it requires more walking becos i dont see Yotsubashi subway at Shin Osaka.

    Thank you in advance for your reply.


    • Hi Janice,

      1. Shinkansen platform is located at level 4. After you get off Shinkansen train, take elevator or escalator to get level 3. You will find ticket gate.

      2. Elevator and escalator are available from level 4 (platform) to level 3 (ticket gate). But I don’t see any elevator from level 3 to level 2 (subway ticket gate).

      3. Shinaksen gate is level 3 and subway is level 2. Get off at central ticket gate. You will see escalator just in front of the gate. Go downstairs and you will find subway ticket gate.

      4. Yotusbashi subway line start from Nishi-Umeda. It can be accessed by walk from Midousuji subway Umeda station. But you have to walk in underground path. It is very very crowded in Umeda underground. I don’t recommend to walk with luggage there. Just keep taking Midousuji line to Namba.


      Takeshi / JP Rail

  9. tonie says:

    Hi, nice website!
    I will be travelling to Japan this April with my 4 other friends. How do we get to Guesthouse Kanwado (Sakyo Ward, Sakyo-ku Tanaka Minami Okubo-cho 8
    606-8214) Kyoto from Hotel Claiton Shin-Osaka? Please send me step-by-step guidelines as we are all first timers.
    Thank you so much!

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