Shin Osaka station guide. How to change Shinkansen, Haruka, Thunderbird and local train access to Osaka, Umeda and Namba

Conventional lines platform (front), Shinkansen terminal (back) (C) Outside view of the Shin Osaka station/Ariake

Shin-Osaka station is the place where you change to/from Shinkansen. If you travel in Osaka, you may use this station at least once. All Shikansen trains stop at this station and many limited express trains on conventional lines stop or depart from this station, Shin-Osaka.

In this post, I would like to show you some images and explain about this station. You will get the information about transfer among trains.

*The information in this article is current at the time of writing.


First of all, please see Shin-Osakai station map on JR Central website.

Shin-Osaka station is composed of four levels, Shinkansen tracks on 4th floor, fare gate and concourse on 3rd floor and conventional line’s tracks on ground floor. On 2nd floor, there are some shops and restaurants. But as long as you transfer the trains in this station, you don’t see 2nd floor.

Shin-Osaka station is one station and three minutes away from Osaka station (Umeda area). But atmosphere in Shin-Osaka is totally different from Osaka station, Umeda area. Three is no huge shopping complex around Shin-Osaka station. Don’t expect shopping and food experience around Shin-Osaka station. But mostly hotel rate is cheaper than Umeda area. It takes only 3 minutes by train. If you really care about accommodation cost, Shin-Osaka may be suitable for you.

Ticket gate/Exit

Shinkansen ticket window is located beside Shinkansen ticket gate. If you use non reserved seat by Japan Rail Pass, you don’t need anything. But if you want to book reserved seat in last minutes, you can do it here. (C) JR Shin-Osaka Station / Hyougushi

There are three ticket gates, East, South and Central on 3rd floor.

If you want to exit from conventional line’s platform, you can use East exit only. Other two exit, South and Central are located in Shinkansen concourse. You cannot access to these two exits without Shinkansen ticket. If you use Japan Rail Pass, you can go through Shinkansen concourse without any extra charge. You don’t need to exchange any Shinkansen ticket. All you have to do is showing your Japan Rail Pass at Shinkansen

There is Shinkansen ticket gate in the concourse. When you transfer to/from Shinkansen, you need to go through this gate. You must have Shinkasen ticket, Japan Rail Pass, JR West Sanyo Area Pass, JR West Sanyo-Shikoku-Kyushu Pass or JR West Kansai WIDE Area Pass to access to Shinkansen platform/concourse. JR West Kansai Area Pass do NOT cover Shinaksen trains.

Tracks and platforms

There are 8 tracks / 4 platforms for conventional lines on ground floor and 7 tracks / 4 platforms for Shinkansen on 4th floor. There are no track #1-10 in Shin-Osaka station.

Shinkansen on 4th floor

There are seven tracks, #20-#26.

Track# Name of line Destination
20-22 Sanyo Shinkansen Okayama, Hiroshima, Hakata
Kyushu Shinkansen Hiroshima, Hakata, Kumamoto, Kagoshima-Chuo
23-26 Tokaido Shinkansen Kyoto, Nagoya, Tokyo

#20 track is mostly used for the train depart from Shin-Osaka. Trains from Tokyo that go to Okayama, Hiroshima and Hakata directly (Nozomi and Hikari) depart/arrive at track #21 and #22.

Conventional lines on Ground floor

Conventional lines platforms from track #12 (C) JP Rail

You can get on Local commute train, Rapid service and limited express trains on conventional lines at track #11-18.

Track# Name of line Destination
11 Limited Express Haruka Direct train to Kansai airport via Tennoji. This train does not stop at Osaka station. Trains from Kansai airport stop at this platform too.
Limited Express Kuroshio Direct train to Shirahama, Shingu, Kii-Katsuura via Tennoji. This train does not stop at Osaka station. Trains from Shirahama, Shingu or Kii-Katsuura stop at this platform too.
12 Twilight Express Sapporo
Limited Express Thunderbird Fukui, Kanazawa, Toyama, Wakura-Onsen
Limited Express Wide View Hida Gero, Takayama (one round trip from Osaka a day)
Limited Express Wide View Shinano Matsumoto, Nagano (one round trip from Osaka a day)
■Kyoto line Special Rapid / Rapid train to Shin-Osaka, Takatsuki, Kyoto use this platform during peak hour.
13 ■Kyoto line Special Rapid / Rapid train to Shin-Osaka, Takatsuki, Kyoto
14 ■Kyoto line Local train to Shin-Osaka, Takatsuki, Kyoto
15 ■Takarazuka line, Fukuchiyama line Takarazuka, Shin-Sanda, Sasayamaguchi
■Kobe line Local train to Sannomiya, Kobe, Himeji
16 ■Kobe line Special Rapid /Rapid train to Sannomiya, Kobe, Himeji
17 ■Kobe line Special Rapid / Rapid train to Sannomiya, Kobe, Himeji use this platform during peak hour.
Limited Express Kounotori, Super Hakuto Fukuchiyama, Kinosaki-Onsen, Tottori
18 Limited Express Kounotori, Super Hakuto Fukuchiyama, Kinosaki-Onsen, Tottori, Other limited express trains to Osaka

So if you go to/from Osaka, you usually use track #13-16. If you go to Kansai airport or Nanki area, like Shirahama, Shingu, go to track #11.

Access to/from Osaka station. How many minutes is enough to transfer

It is very easy to find the platforms for Haruka, Kuroshio and Thunderbird. (C) JP Rail

If you access to/from Osaka station (Umeda area), you can take any trains on conventional lines, limited express, special rapid, rapid or local. All trains stop at Shin-Osaka and takes only 3 minutes. If you use Japan Rail Pass, technically you can take limited express for even three minutes transfer without any extra charge. But special rapid, rapid or local trains are more convenient because it is more frequent and many more passenger’s door save your time to get off the trains. Anyway it is just three minutes transfer. It is not a big issue.

In regards to transfer, minimum transfer time is 10 minutes according to JR West. I totally agree with it. But if you will plan to purchase Shinkansen ticket at Shinkansen transfer gate, you may spend another 10 minutes. If you really worry to miss the train, expect to spend another 5 minutes, total 15 minutes. It is enough.

Access to/from Namba station by Osaka Subway Midousuji line

Midousuji line can be seen from Shinkansen platform. It is subway line but it does not run underground in Shin-Osaka. Midousuji line station is located just under Shinkansen platforms.
Midousuji line can be seen from Shinkansen platform. It is subway line but it does not run underground in Shin-Osaka. Midousuji line station is located just under Shinkansen platforms.

If you go to another downtown core, Namba, Osaka Subway Midousuji line is the best way to get there. You can access to Namba by JR lines. But it is a detour and JR Namba station is not located at the center of Namba area. Midousuji line Shin-Osaka station is located at 2nd level. Shinkansen Central ticket gate is the closest to subway station. I show you how to transfer between Shinkansen and subway Midousuji line below.

If you transfer to subway from Shinkansen train, minimum transfer time is 10 minutes. But if you tranfer from conventional line trains, you might spend another 5 minutes to transfer. The fare is 270 yen. You can take JR train to Osaka and transfer to subway at Umeda station. But you can save only 40 yen. Shin-Osaka is much easier and faster to transfer.

How to transfer to/from Subway Midousuji line

Use Central exit.

2015 spring Japan trip 1280

2015 spring Japan trip 1281

Once you get out from Central exit, you will find the sign of subway on your left hand.

2015 spring Japan trip 1282

Follow the signage and go down.

2015 spring Japan trip 1285

There are many signage and just follow.

2015 spring Japan trip 1286

2015 spring Japan trip 1287

You will find subway ticket gate soon.

2015 spring Japan trip 1289

It takes 5 minutes to transfer from ticket gate to ticket gate. It is quite easy.

81 thoughts on “Shin Osaka station guide. How to change Shinkansen, Haruka, Thunderbird and local train access to Osaka, Umeda and Namba”

  1. Hi, I will be travelling to Tokyo from Osaka (Kansai Airport).
    Based on travel route suggestion by Hyperdia, I will be taking Haruka express to Shin-Osaka and transfer to Shinkansen bound for Tokyo.

    However, there will only be 10 minutes of transfer time.
    By carrying heavy luggages, do you think 10 mins is sufficient for us to make the transfer?

    Thank you.

    1. Hi Xiaomin,

      It’s tight but you can make it. You can book or purchase a ticket at Kansai airport. All you have to do is change the train. If I were you, I can make it in even 5 minutes with heavy luggage.


      Takeshi /

    1. Hi Angela,

      There are many shops in Shin-Osaka station. And I believe some of shops have that kind of stuff. But I’m not sure which one has it. I remember one of shops inside Shinkansen ticket gate has a big Shinkansen shape signage. It’s easy to find it and I think it has some products.


      Takeshi /

  2. Can I buy Pltt Kodama ticket from Osaka to Nagoya one day roundtrip at Shin Osaka station? Is there JR from Kansai to Kitahama station?

    1. Hi Shimei z,

      You have to buy this at least one day before. You cannot purchase it on the day when you take Kodama. And this ticket is sold at JR Tokai Tours that is located beside Central exit of Shin-Osaka station. It’s not a ticket office.

      You cannot get Shin-Osaka from Kitahama by JR train. You have to take subawy.


      Takeshi /

    1. Hi Ching,

      Station staff can help you to assist your parents. But they usually do from the ticket gate to the platform. If you need an assistance from taxi to the ticket gate, you should contact taxi company what they can do. If you take a taxi regularly, taxi driver cannot do because they cannot leave the taxi in front of station. They have to move it right after dropping off passengers.

      You can purchase Shinkansen ticket at Namba. But you have to go to JR Namba station.


      Takeshi /

  3. My parents are 87 and 83 yrs old. They are staying in namba area and will take taxi to shin osaka. They will have luggage. Is there assistaance for the elderly – wheel chair assistance to go to ghe gate and the platform . They will take shinkasen fr osaka to tokyo.

    1. Hi Mimi,

      There are lots and located at many many places. Please see the map below:

      I believed there are four sizes but usually the biggest one is limited and hard to find empty one.


      Takeshi / JP Rail

    1. Hi Widyawati,

      There are lots of lockers in Shin-Osaka station but large size is very limited. This situation is not only at Shin-Osaka but also all stations. It’s easy to find lockers but hard to find large size.


      Takeshi / JP Rail

  4. I am travelling from osaka to kyoto with my family 3pax duringdecember
    so i like to know the time ofdeparture ncoming back to osaka 3 days later nif there is speci
    al roomfor 4 people nthe fare of4 pax npayment to bemake online or injapan

    1. Hi Annie,

      Passenger with wheelchair can take Shinkansen (bullet train). But you need to mention when you book the train. There are some spaces for wheelchair in the train.

      The following links show you the timetable for Shinkansen.

      There is no online booking available. You need to make it upon arrival.


      Takeshi / JP Rail

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