How to buy
Japan Rail Pass is sold at the authorized agent only. You will find the agent list at Japan Rail Pass official site. If you are in U.S. or Japan, you can order the pass online at MY JR Pass.com (by NTA America).
Basically you cannot purchase Japan Rail Pass in Japan. But some of the agent can mail to you by Courier or Express post service. So if you have already arrived in Japan as temporary visitor, you may ask the agent in your country and make sure that they can mail it or not.
How to exchange
You can get “Exchange Order” at the time of purchasing. It is not an actual pass but a voucher. You have to exchange for an actual pass after you arrive in Japan. The validity of exchange order is three month from the date of issue. The pass is never sold out. So don’t buy it too early.
Exchange Order can be exchanged at the designated station. Narita airport, Kansai airport, Tokyo, Shinagawa, Osaka, Kyoto and more than 40 major stations throughout Japan are on the list. You can find the station list at Japan Rail Pass official site.
When you turn in, go to the station where I mentioned above, and show your passport and exchange order. You will get the application form and fill in. It is easy form to fill in.
But I recommend you to download this form and fill in it before you depart. You can save your time at the time of exchange. You can download this form at Japan Rail Pass official site:Application for Japan Rail Pass Exchange (PDF file). (This PDF File was removed.)
When you turn in the pass, you can choose the first day of use within one month from this day. And you will receive the actual pass with stamped that shows the start and finish dates. So technically the earliest day to purchase the exchange order is four month prior to your first day of use.
By the way, the definition of “1 day” is 00:00 to 23:59. If you start to use 7 days pass on April 1, your pass is expired at 23:59 on April 7.
How to refund
You can refund within one year from issue date before you turn in for the actual pass. Simply bring or send your exchange order to the agent where you bought it. They will subtract a handling fee and refund to you. The handling fee is usually 10% of the amount. Contact to your agent and make sure it before you refund.
You can NEVER refund after turned in the actual pass.
Lost or Stolen
Once you lost it, it’s over. Either an exchage order or an actual pass cannot be reissued. Be carefule to use!
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Kyoto (Kyoto station Gion, Higashiyama Arashiyama )
Osaka (JR Osaka, Umeda Shin-Osaka Namba, Shinsaibashi USJ Kansai airport )
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